Clear information about your care.
Understand how to contact our team, send a medicine request, and ask questions about your information.
Pharmacist support
Contact the PocketPill team about medicine use, prescriptions, and the next steps in your care. You can ask for the name and professional registration details of the pharmacist handling your request.
Medicine enquiries
Send a medicine name or prescription to discuss availability, sourcing, and delivery. Ask the team to confirm the product, supplier, cost, and any prescription requirements before you pay.
Data Privacy & Security
Review medicine requests before sending them in WhatsApp, or submit Lineage details to our pharmacists by email. Within PocketPill, patient care information is restricted to pharmacists who need it for their work. Contact privacy@pocketpill.co about your information.
Registration information
The registration document linked below names PocketPill as a data controller/processor of major importance. Registration is not a guarantee of security or a substitute for specific privacy safeguards.
NDPC registration document
The supplied certificate lists registration ID NDPC/DCP/14112 and a validity period of 21 August 2026 to 21 August 2027. View the document for its stated scope. It does not establish that all records are end-to-end encrypted or that independent security audits have been completed.
- Review your request before sharing
- Prescription follow-up with a pharmacist
- Privacy enquiries: privacy@pocketpill.co
